Terms of service
Effective Date: 9 December 2024
Welcome to Direct Medical Inc. By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully.
1. General Information
Direct Medical Inc. provides high-quality medical products, including wound care, incontinence, and scar management solutions, through this website. These Terms of Service govern your use of our website and any purchases made through it.
2. Account and Eligibility
• To make a purchase, you must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account details.
• By using our services, you confirm that you are at least 18 years old or have legal parental/guardian consent.
3. Product Information
We strive to ensure accurate product descriptions, pricing, and availability. However, we reserve the right to correct errors, update product information, or discontinue items without notice.
4. Payment and Billing
• Accepted payment methods include major credit cards (Visa, MasterCard, American Express, Discover) and other approved methods outlined on our website.
• All payments must be authorized and processed before shipping.
5. Shipping and Delivery
• Orders are processed Monday through Friday, excluding holidays.
• We offer standard and expedited shipping options; estimated delivery times are provided during checkout.
• Shipping costs and terms vary based on your location and selected shipping method.
6. Returns and Refunds
Please refer to our Return Policy for details on eligibility and procedures for returning items. Returns must meet specified conditions and be initiated within 30 days of delivery.
7. Privacy Policy
We respect your privacy and protect your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined.
8. Limitation of Liability
Direct Medical Inc. is not responsible for:
• Damages resulting from the misuse of our products.
• Inaccuracies in third-party content or links provided on our website.
• Delays or issues caused by circumstances beyond our control, such as shipping carrier disruptions.
9. Prohibited Uses
You agree not to:
• Use the website for unlawful purposes.
• Attempt to harm, disable, or interfere with the website’s functionality.
• Share false or misleading information.
10. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of revised terms.
11. Governing Law
These terms are governed by the laws of the state of Texas, without regard to its conflict of law principles.
12. Contact Us
If you have any questions or concerns about these Terms of Service, please contact our customer service team at:
Phone: 1-800-659-8037 or 1-713-869-5585
Email: directmedicalinc@gmail.com
Address: 5422 Kiam St, Houston, TX, 77007
By using our website, you acknowledge that you have read, understood, and agree to abide by these Terms of Service. Thank you for choosing Direct Medical Inc.