Frequently Asked Questions (FAQ)

Q: Where are you located? 

A: We are based in Houston, Texas and proudly serve customers across the U.S. and Canada.

Q: Who do you ship with? 

A: We ship all products using either UPS, FedEx, or USPS Priority, ensuring reliable and timely delivery.

Q: When will I receive my package?

A: Orders typically arrive within 3 to 5 business days, depending on your location. Expedited options such as Next Day and Second Day Air are also available for an additional cost. Please contact us if you'd like to arrange expedited shipping.

Q: Do you ship to Canada?

A: Yes, we ship to both the U.S. and Canada. Shipping times may vary based on location and customs.

Q: What types of payment do you accept?

A: We accept all major credit cards, including American Express, Discover, MasterCard, and Visa. You can also pay by Certified Check or Money Order. To pay by check or money order, please contact us at 1-800-659-8037 to request an order form. Please note that it may take 5-7 business days for checks to clear before shipping.

Q: Is my payment information secure?

A: Absolutely. We prioritize the security of your payment information by using SSL encryption. We also do not store your credit card details after processing your payment.

Q: What is your return policy? 

A: For details on returns, please refer to our Returns Policy page or contact us directly for assistance. We’re happy to guide you through the process.

Q: Can you send products in discreet packaging?

A: Yes, upon request, we can ship your order in unbranded, discreet packaging.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment.

Q: Do you offer bulk ordering options?

A: Yes, we offer bulk ordering options for healthcare facilities and businesses. Contact our sales team for more information on bulk pricing and shipping.

Our Vision at Direct Medical Inc.

At Direct medical Inc.

Our Vision

To be the most trusted and reliable provider of high-quality medical supplies, delivering care and convenience to every doorstep across North America.

Our Mission at Direct Medical Inc.

At Direct Medical Inc.

Our Mission

We aim to ensure access to top-quality incontinence, wound care, and scar management products at affordable prices, with fast and reliable delivery. We are committed to understanding our clients’ needs and providing solutions that make managing personal care or healthcare facilities easier and more efficient.

Our Values at Direct Medical Inc.

At Direct Medical Inc.

Our Values

Customer-Centric Care: We place our customers’ needs at the forefront of everything we do, ensuring we provide reliable, high-quality products and service.

Affordability: We are dedicated to offering competitive prices without compromising on quality, making essential healthcare supplies accessible to all

Reliability: We understand the urgency of medical needs, which is why we offer same-business-day shipping to ensure timely delivery.

Professionalism with a Personal Touch: We combine professional expertise with personal care, creating lasting relationships with our clients built on trust and dependability.

Efficiency: We strive for excellence in every interaction, making sure that our products reach our customers quickly and accurately.

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