Refund Policy

At Medical Direct Inc., your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the item within 30 days for a full product refund or exchange. Please note the following conditions for all returns:

  • Items must be unopened, in resalable condition, and include the original packaging, manuals, and materials.
  • Products that are damaged, marked, or have crushed packaging will not be accepted, as they are unsuitable for resale.
  • All returned products are subject to inspection upon receipt.

Shipping Costs:

  • Medical Direct Inc. will cover return shipping costs only if the return is due to an error on our part, such as incorrect product information on our website.
  • If the return is due to customer error (e.g., incorrect order placement), the original shipping charges will not be refunded, and additional shipping charges for exchanges will apply.

Return Process: To initiate a return, please contact our customer service team at 1-800-659-8037, available Monday through Friday, 8:00 AM to 5:00 PM CST. Our team will assist you in processing the return or exchange.

Thank you for choosing Medical Direct Inc.

Our Vision at Direct Medical Inc.

At Direct medical Inc.

Our Vision

To be the most trusted and reliable provider of high-quality medical supplies, delivering care and convenience to every doorstep across North America.

Our Mission at Direct Medical Inc.

At Direct Medical Inc.

Our Mission

We aim to ensure access to top-quality incontinence, wound care, and scar management products at affordable prices, with fast and reliable delivery. We are committed to understanding our clients’ needs and providing solutions that make managing personal care or healthcare facilities easier and more efficient.

Our Values at Direct Medical Inc.

At Direct Medical Inc.

Our Values

Customer-Centric Care: We place our customers’ needs at the forefront of everything we do, ensuring we provide reliable, high-quality products and service.

Affordability: We are dedicated to offering competitive prices without compromising on quality, making essential healthcare supplies accessible to all

Reliability: We understand the urgency of medical needs, which is why we offer same-business-day shipping to ensure timely delivery.

Professionalism with a Personal Touch: We combine professional expertise with personal care, creating lasting relationships with our clients built on trust and dependability.

Efficiency: We strive for excellence in every interaction, making sure that our products reach our customers quickly and accurately.

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