Privacy Policy
At Direct Medical Inc., we value and respect your privacy. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our services, you consent to the practices described in this policy.
1. Information We Collect
When you visit our site, we automatically collect certain information about your device, such as your web browser, IP address, and time zone. Additionally, as you browse, we gather information about the individual web pages or products you view and how you interact with the site.
When you place an order, we collect personal information, including your name, shipping address, billing address, payment information (including credit card numbers), email address, and phone number. We use this information to process and fulfill your orders and communicate with you regarding any issues or updates.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you regarding your order status or if further verification is required.
- Improve our website and services based on your interactions.
- Prevent fraud and maintain the security of your transactions.
3. Sharing Your Information
Direct Medical Inc. does not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers to help us process your orders and deliver our services. These partners include shipping providers, payment processors, and fraud prevention services, all of whom have committed to protecting your data in accordance with industry standards.
Additionally, we may share your information to comply with applicable laws and regulations, respond to a subpoena, or enforce our Terms of Service to protect our rights.
4. Your Rights
You have the right to access, update, or request the deletion of the personal information we have collected about you. To make such a request, please contact us using the information below.
5. Security Policy
We understand the importance of safeguarding your payment information, and we have implemented industry-standard security measures:
- Secure Sockets Layer (SSL) Encryption: We use SSL technology to encrypt all sensitive data during the ordering process, including your name, address, and payment information. This ensures that your personal and financial details are transmitted securely over the internet.
- No Credit Card Storage: For added security, we do not store your credit card numbers or expiration dates after your transaction is complete. This helps prevent unauthorized access to your financial information.
- Payment Processing: All payment transactions are processed securely through PCI-DSS-compliant third-party payment processors.
6. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the date of the last revision will be noted at the top of the page.
7. Contact Us
If you have any questions or concerns about our privacy practices, or if you would like to exercise your rights, please contact us
Our Vision
To be the most trusted and reliable provider of high-quality medical supplies, delivering care and convenience to every doorstep across North America.
Our Mission
We aim to ensure access to top-quality incontinence, wound care, and scar management products at affordable prices, with fast and reliable delivery. We are committed to understanding our clients’ needs and providing solutions that make managing personal care or healthcare facilities easier and more efficient.
Our Values
Customer-Centric Care: We place our customers’ needs at the forefront of everything we do, ensuring we provide reliable, high-quality products and service.
Affordability: We are dedicated to offering competitive prices without compromising on quality, making essential healthcare supplies accessible to all
Reliability: We understand the urgency of medical needs, which is why we offer same-business-day shipping to ensure timely delivery.
Professionalism with a Personal Touch: We combine professional expertise with personal care, creating lasting relationships with our clients built on trust and dependability.
Efficiency: We strive for excellence in every interaction, making sure that our products reach our customers quickly and accurately.