Return Policy

If for any reason, you are not completely satisfied with your purchase simply return the item within 30 days for a complete product refund or exchange. All returns must be unopened and in resalable condition and contain the original packing material and manuals. Credit will not be granted for products unsuitable for resale. Product must be in original packing and is subject to inspection. Product that has been marked or has crushed packaging will not be accepted.

*Direct Medical Inc will only pay return shipping costs if returned items were shipped in error, due to incorrect product information listed on our website. If order was placed and the return items in question were due to customer's error, we will not refund the initial shipping charges. Additional shipping charges for exchanges will apply.

For a return to be processed please contact us toll-free on 1-800-659-8037, 8.00AM 5.00PM CST, Monday Friday.



All orders placed by 3:00 PM CST, Monday Friday, are shipped the same day (subject to stock availability). Please call us if you have any questions about your order or shipping timeframe. Depending on product, orders are shipped via UPS Ground or USPS Priority. Next Day and Second Day options are available; please call our Customer Service Team to arrange this (note: there is an additional charge for expedited services).


How To Order

Please call 1-800-659-8037 or order using our secure online shopping cart 24 hours/ 7 days a week. Click Here to Order Now.



For your convenience we accept American Express, Discover, Master Card and Visa. You can also pay by Certified Check or Money Order. To pay with Certified Check or Money Order please contact us on 1-800-659-8037 to request an Order Form. Please note that it make take 5-7 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.


For Information On Products Not Shown Online

Please call our Customer Service Representatives Toll Free at 1-800-659-8037


Privacy Policy

We respect your privacy. We will not sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do not do any telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection).


Our Security Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. Direct Medical uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, and credit card number) so no one can read it as it travels over the Internet. As an additional layer of security for orders placed on the Internet, we do not keep records of your credit card numbers or expiration dates on file. 

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Molnlycke Health Care